Refund policy
Toy Fables Return & Refund Policy
We want you and your child to be happy with every Toy Fables purchase. Please read the terms below carefully before requesting a return.
Return Window
- Returns must be requested within 48 hours of delivery.
- Requests made after this period will not be accepted.
Step 1: Photo Verification (Required Before Return)
- Before initiating any return, the customer must email support@unbotheredstore.com with clear photos/video of the product showing its current condition.
- This step confirms the product is undamaged and eligible for return. Returns will not
be approved without this photo verification.
Product Condition Requirements
- The product must be in the same condition as when it was received: unused, unworn,
and undamaged.
- All original packaging, tags, labels, and accessories must be included.
- Items missing original packaging or labels will not be eligible for return, regardless
of product condition.
Return Process
- Once photo verification is approved, Toy Fables will provide return instructions and
a shipping address.
- Customers are responsible for return shipping costs unless the item was received
damaged, defective, or incorrect due to our error.
Inspection & Refund Outcome
Once the returned product arrives at our warehouse, it will undergo a physical
inspection. Refund outcomes are determined based on the inspection results:
- No damage found, all packaging/labels intact: Full refund issued.
- Minor damage found (e.g., light wear, minor cosmetic marks): A partial refund will be
issued, with a deduction calculated based on the extent of the damage.
- Major/complete damage caused by the customer: No refund will be issued, and the
product will be returned to the customer at their expense or disposed of, at Toy
Fables' discretion.
Toy Fables reserves sole discretion in determining the damage category and the
corresponding deduction percentage, based on the condition of the item upon inspection.
Refund Timeline
- Refunds are processed only after the returned item arrives at our warehouse and
passes inspection.
- Approved refunds are issued to the original payment method within 5-10 business days of inspection completion.
Final Sale Items
- Items marked "Final Sale" on the product page are not eligible for return or refund
under any circumstances.
Damaged, Defective, or Incorrect Items (Received From Us)
- If your item arrives damaged, defective, or incorrect, contact us within 48 hours of
delivery with photos/video. In these cases, a full refund or free replacement will be
offered at no cost to you, and the standard return process above does not apply.
State Disclosure Notice
- This policy is posted in accordance with state return-policy disclosure laws. Where
applicable state law provides different default terms in the absence of a posted
policy, this policy governs as our official, conspicuously disclosed return policy.
Toy Fables reserves the right to refuse any return that does not meet the conditions
outlined above.